Satisfaction Guarantee

100% Satisfaction: Or Money Back

RETURNS*


Money back or have second try for free

Your individual perfume is not what you were looking for? No problem! Just fill out one of the following return forms and send back your perfume. You can choose to get your money back or to get a voucher for a second try for free. You can still get your money back after your second try!

 

Get my money back!  or  Have another try!

 

Extended Christmas Guarantee: For all orders from November and December 2014 we offer an extended satisfaction guarantee until January 31h 2015!

Please make sure that you claim our satisfaction guarantee within 14 days of delivery. Also please send us your returns form with the return and make sure that you do not return more thank one perfume and not for the second time in a row.

 

* Cashpayments for orders that have been balanced with gift certificates or vouchers are not possible.

SERVICE


Free returns with
 DHL

Within the United Kingdom returns are free with DHL. Please follow the DHL link below to print your free return label and put it on your package. Returns from other countries please send prepyed to the address below. For more information and support, please do not hesitate to contact our customer service.

Free DHL returns (United Kingdom)

Free DHL returns (Ireland)

Free DHL returns (Sweden)

Free DHL returns (Italy)

Free DHL returns (Spain)

Free DHL returns (Portugal)

Free DHL returns (Netherlands)

Free DHL returns (Poland)

 

For free returns from other EU countries please contact our customer service. For returns from other countries, please send your prepayed package to the following address:

UNIQUE Fragrance
Almstadtstraße 9-11, 10119 Berlin, Germany

 

Not perfect yet? UNIQUE offers you an exchange guarantee

It is difficult to create a perfect perfume, especially at first attempt. That's why there is an exchange guarantee at MyParfum. You can decide whether you would like to try other alternatives or you would like to get your money back. Eventually, through this process, you have the opportunity to invent a totally new and individual favourite fragrance. We are confident that with our help and our high quality fragrances, you can create a fragrance totally to your liking. It is really worth trying to create your own fragrance and there is absolutely no risk through our exchange guarantee. You do not like the fragrance? You can return it.